Frequently Asked Questions
Everything you need to know about shopping with Montura
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies. Most orders are processed within 1-2 business days.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Montura accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey until it reaches your doorstep.
Are your materials sustainably sourced?
At Montura, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chain transparency to ensure our high-quality garments have a lower environmental impact.